Senior Account Manager

Do you thrive on building relationships, leading strategy and owning account health without someone looking over your shoulder? Brighton Agency is looking for a Senior Account Manager to lead strategy and client partnership for some of our most important accounts.

We're a full-service creative and marketing agency with a consultative backbone, where the power and speed of AI meet human creativity and judgment. Get ready to jump into a fast-paced, high-output team. This role owns the client relationship and the strategic direction of the work for assigned accounts — you're the strategic thinker the client counts on when it matters most.

What You'll Lead:

Client Relationship & Leadership

• Serve as the strategic driver for multiple client accounts, spotting opportunities and solving problems before they become issues.
• Build trusted relationships at the client's day-to-day and mid-level contacts, becoming their go-to strategic partner.
• Lead client presentations and contribute to quarterly and annual planning conversations.

Strategy & Briefing

• Use AI to develop creative and strategic briefs, then bring the category knowledge and judgment that make them sharp.
• Lead annual and brand planning conversations, translating business goals into real campaign strategy.
• Be ready to jump into strategic mode at any moment — developing campaign briefs and strategic recommendations that hold up under pressure.
• Strategy isn't a task you check off. It's in your bones, and it shows in every recommendation you bring to the table.
• Apply deep knowledge of your clients' categories — pet care, consumer products and agriculture among them — to every brief and recommendation.

Writing & Client Communication

• Leverage AI to draft client communications, recaps and recommendations, then bring the judgment that makes them land right.
• Develop client-facing strategy decks and campaign recommendations.
• Partner with finance on SOWs and scopes.

Financial Management

• Own client forecasting and budget health across your accounts, using AI-powered dashboards to stay ahead of overages.
• Lead profitability conversations and make the billing calls that protect the account.
• Approve estimates before they go to clients.

What You'll Bring to the Party:

• 5–8 years of experience in account/client management, ideally in an agency, consulting or technology firm or fast-paced client-services environment that proves you've got the chops.
• A curious, hands-on approach to AI tools like Claude and ChatGPT — you use them to move faster, not to skip the thinking.
• A bachelor's degree in Marketing, Communications or a related field.
• Sharp organizational instincts and the discipline to juggle multiple projects without dropping a ball.
• Strong writing and oral communication skills — you can talk to clients and internal teams with equal confidence.
• Working knowledge of social media platforms, content trends and performance metrics.
• Comfort with Monday.com (or similar project management tools) and Microsoft Office (Word, Excel, PowerPoint).
• The ability to thrive independently and as part of a team in a fast-paced, collaborative environment.

We're a team of doers and makers who care about smart strategy and standout work. If you're ready to own account health, lead with judgment and grow your career alongside people who take the work (but not themselves) seriously, we want to meet you.